Company Name
Oakfield Surgery
All Locations
Newmarket
Advertising Salary
DOE
Function
Admin & Clerical
Careers Site Advertising End Date
13 Apr 2025
Vacancy
28500
About the Role

Oakfield Surgery based at Newmarket Hospital, is looking to recruit an enthusiastic care navigator to work with the current team on a permanent, full or part-time basis. This person will receive, assist and direct patients in accessing the appropriate service in a courteous, efficient and effective way and provide general assistance to the practice team and project a positive and friendly image to patients and other visitors. 

 Reporting to the practice operations manager, duties will include;
  • Greet and direct all patients.
  • Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
  • Deal with all general enquiries, explain procedures and make follow-up appointments as requested by clinicians.
  • Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Process personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
  • Register requests for home visits, ensuring careful recording of all relevant details and where necessary refer to the relevant clinician.
  • Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
For further details, please see the job description attached. 
About the Candidate

To be considered for this position, applicants will have the following;

 Essential

  • Excellent verbal communication skills.
  • Polite and professional telephone manner.
  • Sensitivity to confidentiality issues and data protection.
  • Ability to work on initiative and as part of a team.
  • Ability to work under pressure.
  • Ability to work well with the members of the public.
  • Ability to work flexibly and to cover colleagues holiday/sickness periods.

Desirable

  • SystmOne /AskmyGP /general IT skills.
  • Understanding of primary care.
About Us

SPC is a forward-thinking partnership of GP surgeries across Suffolk. Our collaborative approach enables doctors and staff to share resources, ensuring the continued delivery of high-quality healthcare.

We are committed to equal employment opportunities and encourage applications from all qualified individuals.

Benefits of working for SPC include:
 
  • NHS pension scheme, 23.7 employer contribution.
  • Life insurance.
  • Family benefits including an adult dependents pension and children’s pension.
  • Ill health benefits.
  • Proper pay and cost of living benefits.
  • Eye care vouchers health service discounts.
  • Generous annual leave, 33 days inc BH
  • Enhanced maternity and paternity terms.
  • High street discounts through our own online portal.
  • Technology and homewares salary sacrifice schemes with Currys and John Lewis.
  • Cycle to work salary sacrifice scheme.
  • Gym salary sacrifice scheme.

 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Apply Now

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