Operations Manager

This role is an ideal first step into management for an experienced primary care administrator, or a great sidestep for an existing assistant/deputy practice manager, who is looking for progression and a supportive, well-resourced environment where staff wellbeing is prioritised and achievement is recognised.

Your primary responsibility will be to lead on all day-to-day aspects of running a practice and other duties including;

• Supervise the administration team.
• Manage and coordinate all aspects of practice functionality, motivating and managing staff, and optimising efficiency.
• Manage the complaint process. 
• Develop the appraisal process. 
• Manage the contracts for services. 
• Review policies and procedures. 
• Assist with marketing the practice appropriately. 
• Ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment. 
• Manage the recruitment and retention of staff. 
• Oversee IT issues. 
• Act as the primary point of contact for outside agencies. 

• Previous primary care management is not essential for this role, however, individuals without previous primary care experience will have to demonstrate transferable knowledge and skills.
• Strong management and leadership skills.
• Experience of project management.
• Previous experience in public relations, strategic planning and IT.
• Experience of managing multi-disciplinary teams and understanding of human resources (HR).
• Excellent interpersonal and communication skills. 
• Experience in embedding policies and procedures. 
• Analytical with excellent organisational skills. 
  
  

Our team consists of 2 GP Partners supported by 5 salaried GPs. In addition to our doctors, we have other clinicians working for the practice: ANPs, practice nurses, HCAs, and also a variety of support staff from our PCN consisting of Pharmacists, MH practitioners and home visiting service.

The clinical staff are supported by our admin team including receptionists, secretaries, workflow and prescriptions clerk. We are a SystmOne practice and hold regular clinical and practice staff meetings.

Our benefits include an NHS Pension and free parking. 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.