Medical Receptionist/Administrator

• Answering the telephone and dealing with enquiries in a helpful, tactful manner. 
• Making appointments for patients, surgeries and clinics on the appropriate computerised diary system.
• Induction of staff when they arrive before starting their clinics, familiarising them to the surgery, showing them the fire exit, panic button etc.
• Ensuring that they sign the confidentiality agreement etc.
• Extracting records for surgeries and clinics when required.
• Making sure that referrals are completed.
• Opening and closing of the clinic premises as appropriate.
• Tidying waiting area before and at the end of the clinic.
• Checking stock in clinical rooms to ensure that everything required is made available.
• Admin activities as advised by practice manager. 
• Other reasonable tasks necessary to fulfil your role and assist with the smooth running of the primary care network.

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being tactful and empathic in distressing situations.
• Experience of typing and using Word and Excel. 
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.

The Knares Medical Practice in Basildon is part of the West Basildon Primary Care Network (PCN). The doctors and staff at the surgery are proud to offer the highest standard of patient-centred healthcare.   

We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.