About the Role

Swanwood Partnership is looking for a flexible and proactive receptionist / administrator who can confidently work across both front-of-house reception duties and back-office administrative tasks. This is not a “sit on reception all day”: role we are looking for someone who can adapt, learn, and step into different parts of the practice as needed.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:

Reception Duties:

Welcoming patients and providing a professional, friendly first point of contact
Managing a busy telephone system
Booking and managing appointments
Handling patient queries with care and efficiency

Administrative Duties:

Supporting clinical triage processes
Managing incoming correspondence and documents
Processing patient records and registrations
General back-office support to ensure smooth day-to-day operations

When you apply for this vacancy, in the section where you are asked for your reasons for applying for this opportunity, please tell us what good patient care looks like to you in a busy GP practice.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
Experience of working with the general public, being sensitive and empathic in distressing situations.
Ability to work as part of a team.
Strong IT and administration skills, with a high level of accuracy and attention to detail.
Previous medical or healthcare receptionist experience is desirable.
Flexible and willing to take on both reception and admin responsibilities
All applicants should ensure that they live within reasonable commuting distance.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
General practice experience is highly desirable and will be prioritised, however we are open to training the right individual who demonstrates:

Commitment
Enthusiasm
A willingness to learn

About Us

We are a friendly, forward-thinking GP practice based in Wickford, caring for approximately 7,000 patients.

We are a two-partner, training-led practice with a strong team of both clinical and non-clinical staff. We pride ourselves on being supportive, collaborative, and focused on delivering high-quality patient care while maintaining a positive working environment.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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