Victoria Surgery has an opportunity for an Administration Assistant to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a part time basis for 30 hours per week over four days Monday to Friday but we can be flexible so please apply to discuss.
As Admin Assistant, you'll provide essential administrative support across the practice, helping to ensure patients receive an efficient and professional service. Day-to-day duties will include:
Patient Services
- Welcome patients and visitors in a courteous and professional manner.
- Process patient requests in line with practice procedures.
- Signpost patients to the most appropriate healthcare professional or service.
Administrative Duties
- Scan, code and file clinical correspondence and documents accurately.
- Process incoming and outgoing mail and telephone calls.
- Maintain accurate patient records in accordance with GDPR and NHS confidentiality requirements.
- Support clinicians and managers with administrative tasks as required.
- Monitor shared inboxes and respond to routine enquiries.
Communication and Teamwork
- Communicate effectively with patients, colleagues, healthcare professionals and external organisations.
- Work collaboratively as part of the wider practice team.
- Escalate patient concerns, safeguarding issues or significant events appropriately.
- Maintain a calm and professional approach in challenging situations.
Compliance and Confidentiality
- Adhere to all practice policies, procedures and NHS guidelines.
- Maintain strict confidentiality at all times.
- Participate in mandatory training and continuous professional development.
- Support health and safety, infection control and equality and diversity standards within the practice
We will conduct a telephone interview prior to inviting candidates to meet face to face.