About the Role

Grimston Surgery is looking to recruit a part-time medical secretary, working 35 hours per week across Monday to Friday (7 hours per day).

The medical secretary's role is to assist referring clinicians with processing patient referrals, to obtain results/information as necessary, and carry out other administrative tasks for the surgery.

Main duties of the job

Type letters, reports and associated documentation as required and within the specified timescales as appropriate
Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
Manage all enquiries in an effective manner
Process incoming letters/emails/messages as requested within a timely manner
Scan documentation and attach scanned documents to patients healthcare records
Process referrals using the electronic referral system (ERS)
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Manage all administrative queries as necessary
Conduct clinical system searches as requested
Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
Participate in local initiatives to enhance service delivery and patient care
Produce meeting agendas and record the minutes of meetings
Support and participate in shared learning
Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
Accurately input and code SNOMED CT data on the clinical IT system

About the Candidate

We would welcome applications from those with the following skills and experience:

Primary care experience is essential.
Audio- and touch-typing skills.
Strong administrative experience and good organisation skills.
Sound knowledge of medical terminology.
Excellent general IT skills including MS Office and experience of working with a clinical system, Lexacom and SystmOne preferred.
Experience in read-coding and work-flowing clinical documentation.
Excellent communication skills.
Understanding of the need to maintain confidentiality and data security, at all times.
Ability to multi-task and to work accurately under pressure.
Ability to work as part of a team, as well as independently.
Strong work ethic to commit to deadlines and completion.
Able to work independently, and as part of a team.
Excellent organisational and multitasking skills.
Must have ability to always maintain confidentiality of patient information.

About Us

Grimston Medical Centre is a rural dispensing practice in west Norfolk, with a patient list of 5,300. We are a dedicated teaching surgery, hosting GP registrars and students from the University of East Anglia (UEA), and are an active member of the Coastal PCN. Our multi-disciplinary team consists of 3 GP partners, a salaried GP, an advanced nurse practitioner, a paramedic, practice nurses, and HCAs, all supported by a professional non-clinical administrative and dispensing team. We provide a full range of NHS services with a strong focus on long-term condition reviews, delivering high-quality care within a supportive, collaborative village environment.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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