Administrator/Receptionist

Highlands Surgery in Leigh-on-Sea has an opportunity for an administrator/receptionist to join our busy practice support team and assist in the smooth delivery of excellent patient care. This role is offered on a part-time basis for 30 hours per week. The candidate must be flexible to days and hours. 

The main responsibilities of the role include:

• Undertaking a variety of administrative duties including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
• Data entry and read coding of relevant patient information and medical data into the clinical system.
• Scanning patient information into computerised records, including medical documents, hospital records and letters, as necessary.
• Allocating workflow for review by doctors or other health professionals.
• Dealing with referrals to primary care.
• Processing practice post and emails.
• Registering new patients.
• Covering reception, as and when required.
• Handling enquiries efficiently.

Interviews will take place on Thursday 19th November so applicants must be available for this date to be considered.

We would welcome applications from organised, adaptable and friendly individuals who are keen to help us provide high levels of customer service. Applicants should have the following skills and experience:

• An experienced administrator, with excellent IT, time management and organisational skills.
• Ability to communicate effectively, working in a confidential and discreet manner.
• Ability to multi-task, work efficiently and maintain a high level of attention to detail, when under pressure.
• Ability to work as part of a multi-disciplinary team, as well as independently.
• Primary care experience is desirable but not essential.

Some flexibility is required as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

Highlands Surgery is an innovative, and forward-thinking practice based across two clinical sites. With a patient list size of 15,000, we are large enough to offer a diverse range of services while maintaining a supportive, close knit team environment. We are proud to be a training and development focused practice with a strong ethos around staff support and continuous improvement.

Our practice is led by three GP partners and supported by three salaried GPs, experienced long-term locums, three dedicated practice nurses, and an in-house pharmacist. We are also a key part of our Primary Care Network (PCN), offering access to services such as social prescribers, emergency care practitioners (ECPs), and MSK clinicians.

What makes us different?

• Two well-equipped sites for clinical consultations and MSK services
• A large, professional Reception and Admin team committed to patient care
• A dedicated Prescription Team to manage medication requests efficiently
• A focus on high quality, sustainable patient care
• Strong PCN links with enhanced services to support our patients holistically
• An 'Outstanding' CQC rating and consistently high QOF achievement

We welcome interest from candidates who are enthusiastic about delivering high quality care in a collaborative and evolving environment.