Location
Witham
Department
Fern House Surgery
Advertising Salary
£32,000pa DOE
Function
Admin & Clerical
Careers Site Advertising End Date
19 Dec 2024
About the Role
Fern House Surgery, located in Witham are seeking an experienced and dynamic reception manager, on a full time basis for 37.5 hours per week, Monday to Friday, to lead our reception team in delivering outstanding patient care. The successful candidate will be responsible for managing the daily operations of the reception area, ensuring efficient workflow, and maintaining high standards of service. This position offers professional growth opportunities and a supportive working environment.
 
Duties will include:
  • Oversee the day-to-day operations of the reception team, ensuring smooth workflows, excellent patient service, and high team morale. Acting as a hands-on trouble shooter where required.
  • Be the primary point of contact for patient inquiries, ensuring all patients are greeted and assisted with professionalism and care.
  • Expertly manage the appointment system, ensuring efficient patient flow and timely service.
  • Ensure all objectives & tasks are carried out efficiently & on time by reception team.
  • Lead, train, and support the reception staff, fostering a culture of continuous improvement and teamwork.
This advert may close early if a suitable candidate is found before the advertised closing date is reached.
About the Candidate
This role requires strong leadership skills, experience in a GP practice, and proficiency with the SystmOne system. 
 
The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous primary care experience is required.  
About Us
Fern House Surgery is a large GMS dispensing practice with 8 partners and a patient list size of 16,500.
 
Disclosure and Barring Service Check
 
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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