Location
Basildon
Department
Noakbridge Medical Centre
Advertising Salary
£11.44ph
Function
Admin & Clerical
Careers Site Advertising End Date
06 Oct 2024
About the Role

Noakbridge Medical Centre has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 22 hours per week, Monday to Friday, working in shifts between 7:45am and 6:30pm.  

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:
  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records, photocopying, filing and scanning.
About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic in distressing situations.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
About Us
Noakbridge Medical Centre is a small, well established practice with 3,500 patients.  We are a friendly, supportive, well-organised, forward thinking team. We are a high QOF achiever with a good CQC rating. We are a forward thinking practice and use SystmOne clinical system.  We offer the NHS Pension Scheme.
 
For further information please contact Madhu McVay, practice manager at [email protected]
 

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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