Location
Norwich
Department
Hingham Surgery
Advertising Salary
£11.75 - £12.25 per hour
Function
Admin & Clerical
Careers Site Advertising End Date
01 Dec 2024
About the Role
Hingham Surgery has an opportunity for an enthusiastic and proactive patient services coordinator to join our team on a full-time basis for 37.5 hours per week, Monday to Friday.
 
A patient services coordinator plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

The main responsibilities of the role include:
  • Greeting and directing all patients.
  • Making appointments.
  • Answering queries from patients and outside agencies, signposting to the appropriate staff member as appropriate.
  • Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
  • Advising patients of practice procedures.
  • Registering new patients.
  • Accurately maintaining patient database and records.
Please see job description attached for further information. 

About the Candidate
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:
  • Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
  • Experience of working with the general public, being sensitive and empathic.
  • Ability to work as part of a team.
  • Strong IT and administration skills, with a high level of accuracy and attention to detail.
  • Previous medical or healthcare receptionist experience is desirable.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

About Us
Hingham is a beautiful small market town with a Georgian marketplace. It is a thriving town with a primary school, library, pub, co-op supermarket, butcher, and baker. It is close to Norwich and Wymondham, Attleborough and Dereham. 
 
Our clinical team consists of a total of 8 GPs, 5 practice nurses, 2.5 HCAs, 2 clinical pharmacists, mental health practitioners, first contact physio, and social prescriber.
 
We teach year 3 medical students and are research active.
 
More about us:
  • People: Happy, stable team with friendly atmosphere.
  • Patients: We are blessed with really lovely patients. Our patients are appreciative of our efforts. We have a virtuous cycle of satisfied patients.
  • Approach: We are efficient. We are on our patients’ side.  We value relationships and continuity. We know our patients.  Our philosophy is to be caring, friendly, efficient and safe.
Benefits include: 
  • Competitive salary
  • NHS pension scheme
  • Annual leave: 25 days plus bank holidays pro rata
  • Free on-site parking
  • Eye-care vouchers

     

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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