GP Administrator

Loughton, Buckhurst Hill and Chigwell PCN has a fantastic opportunity for a GP assistant (GPA) to join our team on a full-time basis. The GPA position is a support role, covering administrative tasks and, if appropriate, some basic clinical duties, to assist the GPs, enabling them to make the best use of consultation time.

The post-holder will form part of our multi-disciplinary, primary-care team and contribute to the smooth running of the surgery.

Key responsibilities will include;

• Collaborate with PCN staff to achieve priorities such as appointment utilisation, immunisation programs, and QOF.
• Identify and support a cohort of patients requiring personalized care, ensuring seamless navigation across health and care services.
• Serve as the first point of contact for patients in your caseload, addressing their queries and supporting appointment scheduling.
• Communicate regularly and effectively with patients, referrers, and other care providers regarding care progress, challenges, and guidance.
• Complete basic (non-opinion) forms, and core elements of some forms, for the GP to approve and sign.
• Coordinate and promote uptake of national and local screening and immunisation programs.
• Monitor referrals to ensure timely task completion and adherence to national care timelines.
• Coordinate care pathways with multi-agency teams to ensure comprehensive patient care.
• Scan and code medical correspondence.
• Work in a multidisciplinary team, collaborating closely with GPs, paramedics, pharmacists, ANPs, social prescribing link workers, health & wellbeing coaches, and other primary care roles to provide holistic patient support.
• Contribute to the development and monitoring of care plans, including the creation of personalized care and support plans (PCSP) in line with best practices.
• Provide accurate and timely performance reports within the agreed framework.
• Support the coordination and delivery of Multi-disciplinary Team (MDT) meetings within the network.
• Maintain confidentiality in line with all policies and procedures.
• Encourage and develop engagement with practice staff to foster a culture of best practice.

• Administrative experience.
• strong organisational skills.
• IT skills, including experience of working with a clinical system, specifically SystmOne or EMIS.
• Excellent communication skills and a friendly manner.
• Ability to understand the need to maintain confidentiality and data security, at all times.
• Ability to multi-task and to work accurately under pressure.
• Ability to work in a team as well as being comfortable working independently.

• NHS pension scheme
• Annual leave of 25 days pro rata

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.