Patient Support Team Member

Vida Healthcare has an exciting opportunity for a reliable, hardworking patient support team member to join our experienced team, on a part-time basis. This role will be covering shifts anytime between 8am-6:30pm, split by morning and afternoon sessions and hours/days worked can be discussed at interview. 

Full training will be provided and you will be assigned a main base, however the position will be multi-site and it will be essential that the post-holder can cover all locations. 

The main responsibilities of the role include:

• Maintain a professional and effective receptionist service to patients.
• Provide telephone and face to face access for patients to book, cancel and check appointments as per the patient’s request and to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.
• Support patients who may have a problem or complaint.
• Undertake basic prescription administration training, ensuring that queries are answered in the absence of prescription team colleagues.
• Engage in customer service processes & follow policy to provide a high quality, internal and external service standard
• Partake in any training indicated by the senior receptionist or upper management, as appropriate for personal and professional development.
  

• Educated to GCSE level, with English being one of those GCSE passed, or two years working experience.
• Previous computer training and experience.
• Ability to work effectively with others.
• Excellent organisational, time management, communication skills, and attention to detail.
• Ability to work with highly confidential information.
• Experience within a customer service environment.
  

• Previous experience using SystmOne.
• Entry level knowledge of emails and Microsoft products.
• Previous experience of working within the NHS or in a call-centre setting preferred.